FAQ – Lasertag sale

Please add all equipment you need using our online shop and submit your order. We will then calculate the exact shipping cost based on your delivery address and provide you with a final quote inclusive of shipping and estimated delivery time.

Please refer to Starting Laser Tag Business section here. You are also very welcome to request a friendly consultation with our specialist who will talk you through all aspects of selecting the right equipment for your purpose and within your budget

The price you pay for the equipment is an ex-warehouse price at the manufacturer’s site in Smolensk, Russia plus direct costs of shipping, duties and importing formalities. There is no margin added by us on importing and shipping service. You will only pay the costs you would bear anyway arranging the import yourself, but without having to deal with all the formalities. Additionally, our shipping and customs clearance costs are likely to be lower due to established contracts with freight forwarders.

After receiving your order, we will check it, calculate the shipping costs and then create an invoice for you. The invoice will be in currency you selected with payment details in either GBP, EUR or USD, payable to UK bank account. After receiving your payment, the order will be assembled and shipped, which on average takes from one to two weeks. Once shipped, it usually takes about a week to come from Russia, pass through customs and get delivered to your door. We also offer finance option for UK clients.

We work with finance companies that will be glad to fund your purchase if you prefer to spread the cost of getting your equipment. Please contact us for this to be arranged.

Laserwar manufactures two types of taggers – purpose-built for rental business and airsoft conversions for private enthusiasts. Our web shop features only purpose-built rental laser tag equipment because of its durability. We found airsoft conversion taggers not lasting in a commercial rental environment as well as purpose-built ones tend to last. Additionally, they are more challenging to import and operate depending you your country’s law on replica firearms. However, if you still would like to purchase airsoft conversions by Laserwar, we are happy to assist, please contact us

Our equipment comes with a manufacturer’s warranty, which is described here https://laserwar.com/warranty-service. In a nutshell, any faults will be resolved over Skype with the assistance of a Laserwar service specialist, in case of manufacturers fault, Laserwar will post replacement parts for you to replace under their instruction over Skype. For UK clients you can upgrade this warranty with a UK service contract for one or two years, where you will send any faulty equipment to UK service centre and in case of manufacturer’s fault, it will be repaired free of charge and returned to you. Please read more here.

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